Hello Alice Cookie Statement
Updated: Jan 2, 2024
Hello Alice is owned and operated by Circular Board Inc. (“Hello Alice”, “we”, “us”, and “our”). This Cookie Statement explains how we use cookies and similar technologies in the course of our business, including through our websites that link to this Cookie Statement, such as www.helloalice.com, app.helloalice.com, or any website or mobile application owned, operated or controlled by us (collectively, “Hello Alice Sites” or “Hello Alice Site”). It explains what these technologies are and why we use them, as well as your rights to control our use of them. Capitalized terms used and not otherwise defined in this Cookie Statement have the meanings given to those terms in our Privacy Policy or Additional Terms.
What Are Cookies?
Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.
Cookies set by the website owner (in this case, by ” Hello Alice”) are called “first party cookies”. Cookies set by parties other than the website owner are called “third party cookies”. Third party cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, interactive content and analytics). The parties that set these third party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites.
Why Do We Use Cookies and Other Tracking Technologies?
We use first party cookies for several reasons. Some cookies are required for technical reasons in order for our Websites to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Online Properties.
Third parties serve cookies through our Websites for advertising, analytics and other purposes. This is described in more detail below.
How Can I Control Cookies?
You have the right to decide whether to accept or reject cookies. Essential cookies cannot be rejected as they are strictly necessary to provide you with services (see below which cookies are essential to our site’s operation).
In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit https://www.youronlinechoices.com.
Cookies Served Through Hello Alice Websites
The specific types of first and third party cookies served through our Websites and the purposes they perform are described in the table below (please note that the specific type of cookies served may vary depending on the specific online properties you visit)
Essential Website Cookies
These cookies are strictly necessary to provide you with services available through our Hello Alice Sites and to use some of its features, such as access to secure areas. Because these cookies are strictly necessary to deliver the Hello Alice services, you cannot refuse them without impacting how the Hello Alice platform functions. You can block or delete them by changing your browser settings, as described under the heading “How can I control cookies?” in this Cookie Statement.
| Categories | Cookies | |
|---|---|---|
| Name | Domain | |
|
Hello Alice Application These cookies are strictly necessary to provide you with services available through our Hello Alice Sites and to use some of its features, such as access to secure areas. |
_session_id | app.helloalice.com |
| appSession | app.helloalice.com | |
|
Auth0 These cookies are necessary for user authentication, single sign on, multi-factor authentication, attack protection, and overall security. |
auth0 | auth.helloalice.com |
| auth0_compat | auth.helloalice.com | |
| did | auth.helloalice.com | |
| did_compat | auth.helloalice.com | |
| _csrf | auth.helloalice.com | |
Performance & Functionality Cookies
These cookies are used to enhance the performance and functionality of our Hello Alice Site. They help us to know which pages are the most and least popular and to see how visitors move around the Hello Alice Site. Although important to us, these cookies are non-essential to the use of the Hello Alice Site. However, without these cookies, certain functionality may become unavailable.
| Categories | Cookies | |
|---|---|---|
| Name | Domain | |
|
Hello Alice These cookies are used to enhance the performance and functionality of our Hello Alice Sites but are non-essential to their use. |
introMilestone | app.helloalice.com |
| CookieConsent | app.helloalice.com | |
|
New Relic New Relic views and analyzes massive amounts of data, and provides actionable insights in real-time for software. These cookies help track visitor usage, events, target marketing, and measure application performance and stability. |
ajs_user_id | .helloalice.com |
| ajs_anonymous_id | .helloalice.com | |
Analytics and Customization Cookies
These cookies collect information that is used either to help us understand how our Hello Alice Sites are being used or how effective our marketing campaigns are, or to help us customize our Hello Alice Sites and application for you in order to enhance your experience. These cookies may be set by us or by third-party providers whose services we have added to our pages.
| Categories | Cookies | |
|---|---|---|
| Name | Domain | |
|
Fullstory This cookie records activities on the Hello Alice Site so that we can understand how the Hello Alice Site is used. |
fs_uid | .helloalice.com |
|
These are set by Google Analytics. They are used to calculate visitor, session and campaign data for our Hello Alice Site analytics reports. |
G_ENABLED_IDPS | .app.helloalice.com |
| G_AUTHUSER_H | .app.helloalice.com | |
| _gid | .helloalice.com | |
| _ga | .helloalice.com | |
| _gat_UA | .helloalice.com | |
|
Amplitude This cookie is used to help Hello Alice understand user behavior and trends while interacting with our site. |
amplitude_id | .helloalice.com |
Advertising (Targeting) Cookies
These cookies are used to make advertising messages more relevant to you and your interests. They also perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed, and in some cases selecting advertisements that are based on your interests.
| Categories | Cookies | |
|---|---|---|
| Name | Domain | |
|
These cookies and tracking pixels enable behavioral advertising and analytics by Facebook. |
_fbp | app.helloalice.com |
| Fr | .facebook.com | |
|
These cookies enable behavioral advertising and analytics by Google. |
_gcl_au | .helloalice.com |
|
Hubspot These cookies help understand user's sessions on the application. |
__hssrc | .helloalice.com |
| hubspotutk | .helloalice.com | |
| __hssrc | .helloalice.com | |
Other Tracking Technologies
We and our third-party partners may use other, similar technologies from time to time, like web beacons, SDKs, pixels (or “clear gifs”) and other tracking technologies. Pixels are tiny graphics files that contain a unique identifier that enable us to recognize when someone has visited our Hello Alice Sites or, in the case of web beacons, opened an email that we have sent them. This allows us, for example, to monitor the traffic patterns of Visitors from one page within our Hello Alice Sites to another, to deliver or communicate with cookies, to understand whether you have come to our Hello Alice Sites from an online advertisement displayed on a third-party website, to serve targeted advertisements to you and others like you, to improve site performance, and to measure the success of marketing campaigns. While you may not have the ability to specifically reject or disable these tracking technologies, in many instances, these technologies are reliant on cookies to function properly; accordingly, in those instances, declining cookies will impair the functionality of these technologies.
Targeted Online Advertising
Third parties may serve cookies on your computer or mobile device to serve advertising through our Websites. These companies may use information about your visits to this and other websites in order to provide relevant advertisements about goods and services that you may be interested in. They may also employ technology that is used to measure the effectiveness of advertisements. This can be accomplished by them using cookies or web beacons to collect information about your visits to this and other sites in order to provide relevant advertisements about goods and services of potential interest to you. The information collected through this process does not enable us or them to identify your name, contact details or other details that directly identify you unless you choose to provide these.
How Often Will You Update This Cookie Statement?
We may update this Cookie Statement from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please therefore re-visit this Cookie Statement regularly to stay informed about our use of cookies and related technologies.
The date at the bottom of this Cookie Statement indicates when it was last updated.
Where Can I Get Further Information?
If you have any questions about our use of cookies or other technologies, please email us at [email protected].